Mark M. Lucas
Titusville, Florida
Phone: 321 289 9600
Email: mullane@aol.com

eastern diamondback rattlesnake
photo taken in Palm Beach county, Florida
Last updated on April 27, 2008 08:43 PM

Please note that each individual page is noted with the date and time of it's most recent update. Some pages such as terms, individual articles, or index pages will rarely if ever change.
Other pages, especially the individual inventory pages are subject to change at anytime.

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TERMS


Terms of Service:

 Guarantees:

           All animals are conditionally guaranteed to arrive alive provided all of the following conditions are met.

1 .  The low temperature for the day must be above 40 degrees and the high temperature for the day must be below 88 degrees at the destination. This specifically refers only to the high and low temperature for the day. It does not refer to the exact temperature at the exact time of arrival. Weather information for your location is taken from the Weather Channel and NOAA National Weather Service.

2.  Animals shipped by Delta Dash air cargo must be picked up within four (4) hours of their scheduled arrival time. This refers specifically to the time they arrive (when the plane lands). It does not refer to the time that you were called and notified of their arrival. I am not responsible for weather conditions, mechanical failures, mishandling by the carrier, or carrier delays that could void the live arrival guarantee.

3.  Animals shipped by FedEx priority overnight delivery service must be delivered the next day on the first attempt and before 12:01 p.m. (individuals living in remote areas where delivery times may be later should email me to discuss shipping alternatives). A signature is required for receipt of all shipments. I am not responsible for weather conditions, mechanical failures, mishandling by the carrier, or carrier delays that could void the live arrival guarantee.

          All of these conditions (1 and 2 or 1 and 3) are required for the live arrival guarantee to be valid.  Failure to meet any one of these conditions for any reason will void the guarantee and your right to any claims.  Unless mutually agreed upon in writing and signed by both parties no other policies, terms, or guarantees will apply.

Claims, Credits, and Refunds:

          There are three criteria that you must meet before any claims for credit or refunds will be considered:

1 .  DO NOT DISPOSE OF THE ANIMALS. The problem animals (alive or dead) must be available to be returned promptly at my request. This is how your claim will be verified. If you are unwilling or unable to return the animals (alive or dead) then no claim will be considered.

2.  You must report in detail the